Shipping Information:

All merchandise ships directly from the manufacturer to our customers, therefore please allow 3-4 business days for your order to ship. All shipping is via Ground with either UPS,FedEx or freight and transit time can vary once shipped to up to 10 business days.If you are placing a custom order we will note the shipping time required by the manufacturer.

CANCELLATIONS:If you need to cancel an order, please contact us as soon as possible. If your order has not shipped from the manufacturer, we can cancel the order and you will receive a full refund. However if your order has already shipped, you will be responsible for the *"ACTUAL" shipping costs in both directions, along with a 25% restocking fee since the item is shipped direct from the manufacturer and will be returned to the manufacturer.

RETURNS:If you are not satisfied with an item, Harbor Views Boutique offers a money back guarantee on all purchases, excluding *"ACTUAL" shipping and handling charges, along with a 25% restocking fee, provided the toy or item has not been opened and is in the original packaging (no exceptions). You must notify us within 5 business days of receipt of item or claim will be denied.

Step One: Please notify Harbor Views Boutique ASAP at 631 828-5107 or email ASAP at:harborviewsboutique@yahoo.com

Step Two: Item must be unopened and in original undamaged or marked package.

Step Three: Mail as per our instructions by UPS or FedEx Please contact us ASAP (within 5 business days of receipt of item)

DAMAGES: If an item arrives damaged and you choose to accept delivery, you MUST note it on the delivery receipt and notify us ASAP, if you refuse delivery again note it on the delivery receipt and notify us ASAP. If your item arrived with concealed damage you must notify us within 5 business days of receipt and you may be required to submit photo showing damage. We will arrange for replacement parts from our manufacturers at no cost to you. If replacement parts are rejected you will be required to follow all the steps as noted in our Returns section and all applicable fees will apply.

EXCHANGES: We do not offer exchanges. Non-Refundable: Shipping and rush order fees.Custom Items can not be returned or exchanged! We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us ASAP. Items must be returned in new, unused, and resalable condition, and in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note that if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value. Customized orders cannot be returned due to their uniqueness. Frequently Asked Questions:

1 - Does my item require assembly?? In most cases your item will require some assembly and will come with all parts needed and instructions for assembly.

2 - Will the item look exactly as it does on my computer??? Slight color variations can occur since every computer monitor has different resolutions. Also color can vary slightly due to the lighting used when the image was taken.

3 - Are the dimensions exactly as stated??? Harbor Views Boutique gets all dimensions directly from the manufacturer, however at times these dimensions are approximate and can vary as much as 2" in either direction. If purchasing an item and you need an exact measurement, please contact our office to verify exact dimensions to be sure the item will fit in the area you require.

4 - Will I be charged sales tax?? At present Harbor Views Boutique is only required to charge sales tax for any purchases ordered from or delivered to a New York State address.

5 - Can I call my order in?? We know there are many consumers who do not feel comfortable placing an order online and do offer the consumer the option of calling your order into our offices directly at 631-828-5107.

*Definition:"ACTUAL" Shipping Costs as noted above - As we all know nothing ships for free, so when you see one of our items offered as Free Shipping with purchase, we have absorbed the shipping costs to you, however if you cancel or return an item, you will be responsible for those actual shipping costs.

There might be an additional shipping charge for: Oversized and Freight items.

Our goal is to have our customers 100% satisfied so they will be repeat customers and customers who will be happy to recommend us to their family and friends.